Vintage Sewing Pattern Company FAQs
Frequently Asked Questions
How will Covid impact on shipping delivery times?
Royal Mail is a key part of UK’s infrastructure. Throughout the pandemic, and now, we remain open for business. The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes.
How much does shipping cost?
UK Shipping - FREE
International Shipping - We offer a very competitive low shipping rate which is automatically adjusted in the cart at checkout. Shipping is calculated by the weight of the pattern(s).
When will my order be shipped?
We endeavor to dispatch within 2-5 business days once payment has cleared. You can always contact us to request another shipment quote for the quickest delivery method and quote.
Do you Provide a "Print Shop Copy"
Yes of course! Just contact us and we will be happy to help. We will also work out a price for you, as prices vary. Please note; digital PDF patterns are non-refundable.
How do I download a PDF pattern?
There is a link on every PDF pattern listing that you can click and it will take you to the 'How to' video.
I love the pattern but it’s the wrong size?
Never miss out on a pattern if it’s the wrong size. There are many re-grading You-tube tutorials to choose from that will guide you every step of the way.
How do I know if the pattern will fit?
We advise customers to compare their actual measurements to the pattern measurements themselves. We also advise to do a toil (mock-up) beforehand to ensure the correct fit.
Do you offer refunds?
Offers of a refund are only if we have made a mistake ourselves, but please contact us as we will be happy to resolve any problems. We pride ourselves on our 100% customer satisfaction as we want all of our customers to be 'happy sewers'.
Please note; refunds are not accepted on digital PDF downloads.
Do you offer returns?
We will offer a replacement if it was a mistake by ourselves at no extra cost. Returns are not accepted on digital PDF downloads.
I have given you the wrong address?
Don't worry. If we haven't already dispatched, we will amend your delivery address. Please contact us within 24 hours.
Where can I find recommended fabric companies?
We have a link to our 'Recommended Partners' in each description to help you choose your perfect fabric.
My pattern hasn't arrived. What do I do?
First of all please check that it hasn’t been left at the door and you have missed it or check that your neighbour hasn’t taken it in for you - you may have missed the postman’s note. If your pattern is late there will be a clear explanation, e.g. postal services are slower than normal, so please check your emails.
Can I leave a Review?
We would love you to!
Do you Sell your Patterns to Wholesales?
Yes, please email us and we will be happy to help.